Last updated: 7 November 2026 · Effective from publication
1. Request account deletion
Email cs@alltripthings.com from your registered email address with the subject “Delete my AllTripThings account”. Ask to close the account and delete personal information that no longer needs to be retained. If you cannot access that address, explain this so support can arrange appropriate verification. Do not include your password, complete payment details or eSIM QR code.
2. Review before closing
Check My Bookings and My Orders for active purchases. Save any ticket, installation instructions or invoice you still need. Closing an account does not cancel a booking, stop a shipment, request a refund or reverse a card transaction. Ask support about those items separately.
3. What happens to your information
After verification, we review account closure and the removal or anonymisation of profile information that no longer has a lawful purpose. Access to the closed account will no longer be available once closure is completed. Transaction, refund, dispute and other legally required records may be retained for the periods explained in the Privacy policy. Remaining backup copies are handled under their retention cycle rather than being restored to normal account use.
4. Confirmation and timing
This page provides a support-request route; it does not perform instant account deletion. We will confirm the result, explain any information retained and respond within the time required by applicable law. Identity checks, outstanding orders or legal obligations may affect what can be deleted immediately. You retain the privacy rights described in our GDPR notice.
Questions? Contact cs@alltripthings.com.
