Last updated: 7 November 2026 · Effective from publication
1. About AllTripThings
AllTripThings sells travel tickets and experiences, worldwide eSIM and physical SIM products, and HANKATONG CARD products. The website is operated by HANKATONG LTD, Office 10779, 182–184 High Street North, London E6 2JA, United Kingdom. Korea operations are supported by TTEUGEOUNCHEONGCHUN Co., Ltd., 11F S06, 410 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea.
2. Before you order
Check the destination, dates, traveller requirements, selected option, quantity, device compatibility, delivery address and cancellation conditions. You must be able to enter a binding contract, or act with the authority of a parent or guardian where required. Give accurate information and keep your login, ticket and activation details private.
3. Payment and fulfilment
The price, currency and any delivery charge are shown before payment. Payment confirmation and fulfilment confirmation are different: an experience may need supplier confirmation, an eSIM may need issuance, and physical goods need dispatch. Do not assume that a payment receipt is a usable ticket or an issued eSIM. Contact us if confirmation is missing; avoid placing a duplicate order.
4. Your purchases
- Travel: check My Bookings and the booking confirmation for your options, validity, meeting point and any traveller information.
- eSIM: check My Orders. Your device must support the selected plan and be carrier-unlocked where required. Follow that product’s installation and activation instructions.
- Physical SIM and cards: check My Orders for fulfilment and available shipping information. Physical SIM delivery is offered to South Korea, China and Hong Kong, with shipping included in the product price. Card delivery charges, where applicable, are shown before payment.
HANKATONG CARD purchases cover the card product and its stated inclusions. Issuer conditions supplied with the card govern its activation and use. This website does not provide card balance, top-up or stored-value account services.
5. Product conditions and problems
The selected product’s inclusions, restrictions, validity and cancellation terms form part of your order. Supplier changes, network availability and delivery conditions may affect fulfilment. If we cannot provide what you purchased, contact us for the remedies available under the product terms and applicable law. See our Refund policy.
6. Use of the service and your rights
Do not misuse another person’s account or payment method, submit false information, interfere with the service or resell protected activation details without permission. We may review suspicious activity. Nothing in these terms removes rights or remedies that mandatory consumer law gives you, or excludes liability that cannot lawfully be excluded. Contact us first about a dispute; you retain access to the remedies and competent courts available under applicable law.
Questions? Contact cs@alltripthings.com.
