Last updated: 7 November 2026 · Effective from publication
1. Ask us before placing another order
Contact cs@alltripthings.com from your order email address with your order number, the affected item and the reason for your request. Check the cancellation conditions shown for that product. A request is not confirmation that cancellation has completed. Do not send passwords, payment security codes or an unrestricted eSIM QR image.
2. Travel tickets and experiences
Cancellation, changes and no-shows depend on the selected option, validity and stated supplier conditions. Some dated activities have specific deadlines or restrictions. If the operator cancels or cannot provide the booked service, contact us for the available remedy. We will not treat a supplier restriction as removing your mandatory legal rights.
3. eSIM products
Before issuance, we check whether processing can still be stopped. After an activation code has been issued, installed, activated or used, eligibility requires review of the product conditions and actual status. Issuance alone does not automatically remove statutory rights. Tell us promptly about an incorrect plan, missing activation data or a service fault, and follow the troubleshooting instructions so we can investigate with the provider.
4. Physical SIM and HANKATONG CARD products
Before dispatch, contact us to check whether an order can be stopped. After dispatch, we assess the applicable return rights, delivery status and any activation or use. Report damage, incorrect delivery, loss or a faulty item promptly. Please obtain return instructions before sending an item back. Card product returns are separate from any balance, top-up or issuer transaction.
5. Statutory rights
Mandatory rights take priority over a product restriction. Where UK distance-selling cancellation rights apply to eligible goods, you generally have 14 days after receipt to notify cancellation and a further 14 days to return them. Exceptions and different rules may apply to dated leisure services and digital supplies. A digital cancellation right is not waived merely by publishing this policy; any legally required express consent and acknowledgement must be obtained. Faulty or misdescribed products remain subject to the remedies required by law.
6. Refund method and timing
We confirm the outcome and next steps after reviewing the order. Approved refunds normally go to the original payment method. Processing and the time for your bank to display a credit vary; we will explain the expected timing and meet applicable legal deadlines. If a supplier or carrier investigation is needed, we will tell you. Deleting an account or disputing a payment does not itself cancel an order.
Questions? Contact cs@alltripthings.com.
